Privacy Policy - Solemn Sun

Solemn Sun takes your privacy seriously and is committed to safeguarding the personal data you entrust to us. This Privacy Policy outlines how solemnsun.com collects, uses, discloses, and protects your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We adhere to the principles of transparency, fairness, lawfulness, and accountability in all aspects of data processing.

By accessing or using solemnsun.com, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through solemnsun.com or any related services operated or provided by Solemn Sun. Solemn Sun is the data controller responsible for determining the purposes and means by which personal information is processed via solemnsun.com. If you have any questions or requests relating to your data, we can be reached at [email protected].

2. Categories of Personal Data We Collect

We may collect and process the following categories of personal data, depending on your interaction with our website or services:

a. Usage Data
Information about how you use solemnsun.com, including IP address, browser type and version, geographic location, device settings, time zone, access times, referring URLs, and site navigation paths.

b. Account Data
Personal identifiers you provide when creating an account, such as your full name, email address, billing and shipping addresses, and telephone number.

c. Profile Data
Data associated with your account and interactions, including purchase history, wish lists, preferences, product reviews, and behavioral indicators.

d. Communication Data
Data from correspondence with us, including customer support requests, inquiries submitted through contact forms, and other interactions you initiate.

e. Technical Data
Information about the devices and software used to access our services, such as device type, operating system, hardware configurations, app version, and performance diagnostics.

f. Transaction Data
Details of products or services purchased, payment-related information (excluding full credit card numbers), fulfillment or delivery status, and transaction timestamps.

g. Preference Data
Marketing preferences, opt-in/opt-out status, survey responses, event registration data, and indicated areas of interest associated with our products or services.

3. Legal Bases for Processing Personal Data

We rely on the following lawful bases to process your personal data:

– Consent: Where you have given explicit and informed consent (e.g., subscribing to our newsletter).
– Contractual Necessity: To fulfill a contract with you (e.g., process and deliver your orders).
– Legal Obligation: To comply with legal requirements and regulatory obligations.
– Legitimate Interests: To operate, maintain, and improve solemnsun.com and provide a secure and relevant experience, unless your rights and interests override those interests.

4. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal data:

– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request the correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under specific circumstances.
– Right to Restriction: Request restrictions on how we use your personal data.
– Right to Data Portability: Receive your data in a structured, commonly used format and request its transfer to another data controller.
– Right to Object: Object to the use of your data based on our legitimate interests or for direct marketing purposes.

You may exercise these rights by contacting us at [email protected]. We reserve the right to verify your identity before processing certain requests.

5. Security Measures

We implement a robust suite of technical and organizational measures to protect your data, including:

– End-to-end encryption protocols for data transmission
– Secured access controls and user authentication
– Routine data backups and disaster recovery procedures
– Employee training in data protection principles
– Regular system audits and penetration testing

6. International Data Transfers

If personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with similar protections, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), recognized certification mechanisms, or binding corporate rules (BCRs) where applicable.

7. Data Retention

We retain personal data only for as long as necessary for the purposes listed above or as required by law:

– Usage and Technical Data: 12 months from collection, unless needed for security or analytics purposes.
– Account and Profile Data: While your account is active and for 6 years thereafter to maintain order history and address legal obligations.
– Communication Data: 3 years from last contact.
– Transaction Data: 7 years for accounting and tax compliance.
– Preference Data: Until consent is withdrawn or no longer deemed relevant.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to provide our services, understand user behavior on solemnsun.com, and personalize your experience.

Types of cookies we use include:

– Essential Cookies: Necessary for website functionality (e.g., login sessions, cart management).
– Functional Cookies: Enable personalization based on your choices (e.g., language settings).
– Analytics Cookies: Collect aggregated statistics to help us improve site performance.
– Performance Cookies: Monitor uptime, page load times, and technical errors.

For more details, consult our Cookie Policy (available on solemnsun.com).

9. Cookie Management and Compliance

We honor your preferences around cookies through robust consent mechanisms. Upon first visit to solemnsun.com from applicable jurisdictions, users will be presented with a cookie consent banner with options to accept, reject, or customize cookie settings.

Under GDPR and CCPA:

– You may revoke consent at any time by adjusting cookie settings through our website or browser settings.
– Users in California have the right to opt-out of the sale or sharing of personal data using the provided Do Not Sell or Share My Personal Information link.

10. Special Protections for Children

Solemn Sun does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that data has been collected from a child under 13 without parental consent, we will promptly delete such information. If you believe a child has provided their data to us, please contact us immediately at [email protected].

11. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy to reflect changes in legal obligations, site functionality, or data practices. Any changes will be communicated through solemnsun.com, and, where required by law, we will obtain your consent for materially different use of your data.

12. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us:

Email: [email protected]
Website: https://www.solemnsun.com (Contact form available)

We encourage you to reach out with any concerns relating to your personal information or this Privacy Policy.

Solemn Sun is committed to complying with all applicable data protection regulations, including the GDPR and CCPA, and to providing users of solemnsun.com with transparency, choice, and control over their personal data.